Account and data deletion
PlanMyBalance users can request deletion of their account and associated app data at any time.
Account deletion
To request deletion of your PlanMyBalance account and associated data, please email us.
Please include your Internet Identity principal or any contact details connected with your account, if available. This helps us verify and locate the correct account.
Data that can be deleted
When a deletion request is verified, PlanMyBalance will delete account data associated with that user, including:
- Saved planner data
- Balances
- Calendar items
- Recurring income and expenses
- Debts
- Forecasts
- Profile data
- Other app data connected with the account
Data reset without deleting account
Users can also reset planner data without deleting their account from inside the app:
Profile / Settings → Reset app data
Data that may be kept
Some limited records may be retained where required for legal, billing, security, fraud prevention, or compliance reasons.
Processing time
Deletion requests are normally processed within a reasonable period after verification.
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